Support & Resources
We stay in the game with you.
From installation day to your hundredth event, TSGG partners get access to the tools, materials, and team they need to run a great venue.
What level of support to expect?
More than 1,688 installations worldwide.
When it comes to installation, we’ve seen it all. Years of experience from our dedicated team makes even the trickiest project achievable. We take the measurements, advise on the best configuration, set up the tech and handle the heavy lifting. You sit back and watch it all happen.
Gated partner support and resources.
All you need to stay in the game.
Your Playbook: The Hangar
The Hangar is your team’s go-to playbook for running great games. Packed with training guides, maintenance tips, and ready-to-use marketing assets, it gives you everything you need to deliver the best guest experience on the Competitive Socialising market.
- Train staff faster and more consistently
- Keep equipment running at its best
- Drive bookings with proven marketing assets
- Deliver better, more engaging guest experiences
- Support your team long after installation
Your Support Portal
It's our priority to keep in conversation with our venues worldwide, to take on feedback and improve our services, making sure that players are puckin’ and chuckin’ around-the-clock. We now offer an easy-access App and Web Portal, with a direct line to support agents, providing:
- Your personal contact service to efficiently solve tech issues.
- A knowledge hub to answer all your FAQs.
The portal knocks up reports to track number of requests and resolution times, helping us spot patterns to enhance our product and user experience.
The Shop.
Sand, pucks, supplies, merchandise, equipment, and refurbished units. Everything your venue needs to keep running.
Consumables - sand, pucks, darts and supplies
Consumables for SHUFL, SHUFL Tech and FLYBY Darts.
Merch and branded items
Social Games and OCHE branded merchandise.
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Shuffleboards and interactive units
See our Social Game units and shuffleboards, order via ”Get a quote”.
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Partners outside UK, Ireland and Norway
Please find your product in the Shop, and send us an enquiry via the Support Portal.
The online shop is currently available for UK, Ireland and Norway. For other countries please send us an inquiry and we will handle your order direct.
Learn more about our support and resources
Let us show you how we support and follow up our partners.
Get in touchAsk away.
Common questions about our support & resources
What support do I get as a TSGG partner?
Every partner gets installation support, staff training, maintenance guidance and marketing materials for the games they run.
You also get access to The Hangar, our operational playbook, and Fresh Service, our support portal for technical issues and replacement parts.
What is The Hangar?
The Hangar is the partner playbook: everything your team needs to operate, maintain and promote your games, kept up to date as the products change.
It sits behind a partner login and opens once your venue is live.
What products are available in the Shop?
Consumables for SHUFL, SHUFL Tech and FLYBY Darts, branded merchandise, equipment such as rigs and shuffleboards.
The online shop currently serves the UK, Ireland and Norway. Elsewhere, send an inquiry and we handle the order direct.
How do I get replacement parts for SHUFL or FLYBY Darts?
Raise a request in the Support Portal naming your venue and the part you need, and we ship it from the nearest stock.
For partners in the UK, Ireland and Norway – consumables such as sand and pucks can be ordered directly from the SHOP.
How quickly does TSGG respond to support requests?
Tickets logged in Fresh Service get a response within one business day.
Anything that stops a game from being played is prioritised ahead of general queries.
Can I access support before I am officially a partner?
The Hangar and Support Portal open once you are a partner; until then, ask us anything through Get a quote.